Frequently Asked Questions
Everything you need to know about your Koss audio experience.
What is the Koss Limited Lifetime Warranty?
Koss offers a Limited Lifetime Warranty on most stereophones, covering defects in materials and workmanship for the life of the product. Normal wear and tear or misuse is not covered.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated during the checkout process.
Can I return my headphones if I am not satisfied?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of the original purchase date for a full refund, excluding shipping costs.
How do I find replacement ear cushions for my specific model?
You can find replacement cushions and other accessories under the 'Accessories' section of our website. Simply filter by your specific headphone model to ensure compatibility.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.