Returns & Exchanges

At Koss Stereophones, we want you to be completely satisfied with your listening experience. If your headphones are not the right fit, you may return them within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the return or exchange process.

• 2.
  Print Shipping Label

  Once your request is approved, download and print the prepaid shipping label provided via email to ensure your electronics are tracked.

• 3.
  Pack Securely

  Place the stereophones in their original packaging with all included accessories and manuals to prevent damage during transit.

• 4.
  Ship and Refund

  Drop off your package at any authorized carrier location; your refund will be processed to your original payment method within 5-7 business days of receipt.